Improve performance and service delivery.
The challenges are diverse: disruptive technologies, limited resources, changing demographics, globalization. The solution is the same.
At DSG, we believe an organization’s success rests in its people, in communication with other people. Plain and simple.
In the Service of People
DSG’s Management Consulting Division applies objectivity, rigorous analysis, and the best of science in our work with organizations (including businesses, foundations, associations, universities, research organizations, and federal, state, and local government agencies) to improve performance and service delivery by getting everyone working toward the same goals. That’s Science in the Service of People.
To help your organization achieve mission alignment, we provide customized
- Program development assistance
- Needs assessment
- Strategic planning
- Group facilitation
- Program planning and management
- Resource development
- Peer review processes
- Change management
- Balanced scorecard
- Continuous process improvement
Perform at Your Best
DSG offers specialized expertise to help federal agencies
- Improve performance using the Office of Management and Budget’s Program Assessment Rating Tool (or PART)
- Manage for results under the Government Performance Results Modernization Act (or GPRMA)
We provide program development assistance, strategic planning, and other support to federal, state, and local governments; universities; research organizations; associations; and businesses. Our services include group facilitation, program planning and management, resource development, and conduct of peer review processes.
Under the direction of Alan M. Bekelman, president, the Management Consulting Division provides expert program development assistance, strategic planning, and other support to federal, state, and local governments; universities; research organizations; associations; and businesses. Management consulting services include group facilitation, program planning and management, resource development, management information systems and software development, and conduct of peer review processes.
DSG’s management approach integrates ongoing quality assurance with a flexible project task assignment system to ensure all client requirements are met in a timely and cost-effective manner and to promote clear, efficient communication among all parties, including client agency officials, DSG staff, and consultants/subcontractors. DSG managers and staff specifically focus on maintaining collaborative, supportive client relationships throughout the lifetime of each project.
We are dedicated to the highest performance standards mandated by our clients and by professional, industry, government, and international organizations. DSG adheres to the highest standards for customer-focused organization, directive leadership, and team involvement of all staff, process and systems management approaches, continual improvement, and fact-based decision-making. Quality control is accomplished through an ongoing process of stringent internal review. To ensure high-quality products and services are delivered on time and within budget, DSG’s management systems and procedures include the following:
- Rigorous internal monitoring of project activities and tracking of contract costs and schedules
- Detailed and timely reporting of contract status and progress to facilitate project monitoring by clients
- Ongoing tracking of contract costs and schedules
- Effective communication with clients
- Adherence to the highest applicable professional and industry standards
- Meticulous adherence to all government requirements and assurances
- Continuous subcontractor oversight to ensure consistency and quality
- Consistently sound and timely decision-making
Economic Development and Social Innovation
DSG works with local, county, and state governments to design and implement strategies that promote economic development. Our staff has access to best practices, research, tools, and approaches that have been successfully applied across the United States, including research on sector-specific value chains and traditional and nontraditional revenue enhancements.
We work with governments, foundations, and agencies to develop and implement strategies for their philanthropic work, and support corporations in their efforts to become more effective in social engagement.
DSG has more than two decades of experience providing expert program development assistance, strategic planning, and other support to federal, state, and local governments; universities; research organizations; associations; and businesses. Our services include group facilitation, program planning and management, resource development, management information systems and software development, and conduct of peer review processes. Some recent examples of our projects include the following:
- For the Commonwealth of Virginia’s Department of Criminal Justice Services, DSG is conducting a statewide assessment of disproportionate minority contact in the Virginia juvenile justice system. The proposed assessment will analyze data to identify assessment targets (processing points/jurisdictions); obtain and analyze quantitative data on targeted processing points/jurisdictions; conduct site visits to targeted jurisdictions using interviews/focus groups to obtain qualitative data providing probable explanations of DMC; and prepare a final report, with a presentation to stakeholders.
- For the General Services Administration, Office of the Inspector General, (OIG) DSG reviewed the area of the Office of Investigation’s readiness for deadly force encounters and increasing the OIG’s capacity to implement an asset forfeiture program for GSA.
- For the Office of Civil Rights (OCR), DSG staff have served as subject-matter experts in regard to the Prison Rape Elimination Act (PREA). Because of our extensive knowledge of security standards and practices in juvenile detention and correctional facilities, DSG has provided advice to PREA Commission members holding hearings for facilities around PREA policy and procedures. Specifically, DSG has advised the Commission and OCR attorneys on correctional issues, best practices, the data that should be requested from the facilities, the kinds of witnesses that should be called to testify, the subjects that the Commission should explore, appropriate posthearing follow-up with individual facilities, and the scope, structure, and content of the Commission’s work product regarding its hearings.
- For the Executive Office for Immigration Review (EOIR) of the U.S. Department of Justice, DSG provided oversight, consultation, and assistance to EOIR’s senior management in their effort in combining two databases and to develop an electronic filing (e-filing) system as part of its overall eWorld plan. The combined database will serve as the case management system to support the e filing initiative.
- DSG has conducted Probation System Reviews for several states. The elements of the comprehensive Probation System Review use local leaders and their knowledge in partnership with the expertise of senior consultants in our Management Consulting Division to examine, analyze, and evaluate probation practice and relevant juvenile justice programs for approaches consistent with national standards of excellence for probation systems. The findings and recommendations produced by the Probation System Review may be used to enhance practices, procedures, policies, and service provision that will improve clearly articulated child, family, department, and community outcomes.
- For Maryland’s Department of Juvenile Services (DJS), DSG (with subcontractor Penza Bailey), conducted a two-phase study to develop a Facilities Master Plan for DJS. Phase 1, the Gap Analysis, analyzed the DJS youth population and forecast its future population. The second phase, the Implementation Plan, included a strategy based upon the Gap Analysis findings and recommendations.
- For the state of Connecticut, DSG developed recommendations to support compliance with the core performance standards of the American Correctional Association (ACA).
- For Maryland’s Department of Public Safety and Correctional Services (DPSCS), DSG staff provided management support to the DPSCS Secretary, the Institution’s Director, and her successors and senior managers to establish the program policies, goals, objectives, and strategies resulting in the formulation and promulgation of legislatively required State regulations for Patuxent Institution, the State’s rehabilitation prison. DSG also developed a Request for Proposals and advised the Secretary of Public Safety on risk-assessment evaluation technologies for work-release decisions.
- DSG staff designed and developed outpatient and aftercare tracking systems for the state of Maryland’s Department of Health and Mental Hygiene’s Conditional Release Program. The tracking system is used by the 12 Maryland state hospitals to follow more than 400 outpatients annually.
- For Maryland’s Department of Juvenile Justice, DSG conducted a feasibility study to develop performance-based standards for state-operated services and programs and providers under contract to that department.
For the National Institute of Justice, DSG developed a corrections research agenda for Maryland’s DPSCS. The project included conducting a problem identification and needs assessment through the use of extensive focus group sessions with agency and department personnel.