Flight attendant well-being study
For CSAP’s Division of Workplace Programs, DSG conducted the Flight Attendant Well-Being Study, a nationwide examination of the aftermath of the Sept. 11, 2001 (9/11), tragedy on 54,000 flight attendants.
This web-based study used both qualitative and quantitative methods to gather data on social support systems before and after 9/11, worksite conditions, attitudes about the job, experience of trauma, coping patterns, and changes in risk behavior—particularly related to substance abuse and mental health.
The research was the first-ever attempt to assess health issues of flight attendants as an occupational group and was a joint effort involving DSG, the AFA/AFL–CIO, Kaiser–Permanente, and CSAP. As part of this work, DSG conducted 12 focus groups with 57 flight attendants in the Nation’s largest flight attendant union. These focus groups provided a deeper understanding of the mental health, substance use, and workplace impacts of the 9/11 terrorist attacks on this occupational group.